Guarantee
1: Prize Payment
Any prize you win will be awarded in full, with no Australian taxes
or additional Prizemasters service fees deducted. Prizes of AUD$10,000.00
or more will be paid to you by the Official Lottery agent at the exchange
rate on the day of payment. Prizes under AUD$10,000.00 will be processed
by Prizemasters within 10 days of the draw and exchange rates will
be calculated on the first business day following the draw.
Guarantee
2: Fast Processing
Your orders always receive our personal attention for fast processing.
Australian 6/45 Lotto: We guarantee to lodge your entries with
the Official Lottery agent within 5 business days of processing your
order - often much faster - and we confirm your order within 2 business
days of entry.
Australian 6/45 Superdraw: We accept advance orders for Superdraw
and send order confirmation to you within 2 business days of processing
your order. We guarantee to lodge all advance orders with the Official
Lottery agent within a timely manner of the official entry opening
date and to confirm orders promptly following lodgement. Orders processed
after the official opening date will be lodged within 5 business days
and confirmed within 2 business days of entry.
Guarantee
3: Quality Service
Prizemasters is dedicated to providing you with a comprehensive international
players service. We charge for our services as well as the purchase
price of the games. Our order fee includes: 1. our service margin
2. purchase price of games 3. international postage 4. file management
and security 5. computerised number selection and operation 6. order
processing 7. entry lodgement 8. results monitoring 9. confirmations,
results and prize notifications 10. prize processing and dispatch
11. telephone, fax, email, website and mail facilities 12. personalised
customer care.
As part
of our commitment to honouring your consumer rights, please let us
know if you are not completely satisfied with our service and we will
refund the unused portion of your Australian 6/45 Lotto order fee.
For Australian 6/45 Superdraw please let us know - at least 72 hours
before the Superdraw and we will refund your order fee.
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